Call: 0330 043 0215 | Email: contactus@justpersonalise.com

FAQs

All your Questions answered in one place

Some of your Questions:

Q. How much does delivery cost?

Our shipping is 1st class with Royal Mail and costs £1.95. Shipping is free with orders over £30.00. International shipping £8

Q. How long does delivery take?

We aim to dispatch orders within 2 working days. If you are in the UK your order will go out 1st class with Royal Mail but please allow 1-3 working days. If you are shipping to another country please allow 8-10 working days.

Q. How do I upload my photo?

Uploading your photo has never been easier, once on your desired phone case you can use our easy to use design builder by pressing the "Upload" button and selecting your photo from your preffered location. You can then use the other tools available on the design builder such as resizing and rotating your image untill its exactly how you want it.

Q. I would like to upload more than one image

Depending on the product you are customising we have multiple layout options available. Simply scroll down just underneath the product and choose your image layout to get uploading your images.

Q. I cant find my phone model?

If you are struggling to find your phone model the chances are that we unfortunately do not do that specific model. However we are always there to help you look via our LiveChat from 8:30am to 5pm!

Q. I dont want my image to have a background?

If you want your image to have no background you will need to make sure your image is save as a .PNG file and not a .JPG or alternatives.

Q. What Images can you print?

We can print any image you throw at us providing it is not a Licensed or Trademarked image such as Football Club Logos, Marvel, Disney etc.

Q. How can I contact you regarding my order?

You can speak to one of our customer support representatives directly via our LiveChat between the hours of 8:30am - 5pm alternatively you can send us an email at contactus@justpersonalise.com or call us on 0330 043 0215.